Exchange & Returns
Hassle-free returns and exchanges for your complete satisfaction
•30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- ✓Item must be in the same condition that you received it
- ✓Unworn or unused, with tags
- ✓In its original packaging
- ✓Receipt or proof of purchase required
•How to Start a Return
To start a return, you can contact us at info@zolshoes.com
- ✓If your return is accepted, we'll send you a return shipping label
- ✓Instructions on how and where to send your package
- ✓Items sent back without first requesting a return will not be accepted
•Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
•Non-Returnable Items
Certain types of items cannot be returned:
- ✓Perishable goods (food, flowers, plants)
- ✓Custom products (special orders or personalized items)
- ✓Personal care goods (beauty products)
- ✓Hazardous materials, flammable liquids, or gases
- ✓Sale items or gift cards
•Exchange Process
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Note: Products bought on final stock clearances, flash discount sales events, or customized bespoke sizing segments are not eligible under standard exchange frameworks.
•Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
- ✓If approved, you'll be automatically refunded on your original payment method within 10 business days
- ✓Please remember it can take some time for your bank or credit card company to process and post the refund
- ✓If more than 15 business days have passed since we've approved your return, please contact us
Need Help?
Have questions about returns or exchanges? Our support team is here to help.